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I was made homeless after Barclays, Golit left me without access to cash

I was made homeless after Barclays, Golit left me without access to cash

Only one mom and her two children were left homeless after a Barclays, Glitch stopped putting money on their new house.

Recently divorced by 43 -year -old Emily McColister was in the process of making a forward payment for her new home banking Ready to hit.

Logo and signaling Barclays Bank.

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Barclays most recently commented on this issue by saying that the problem was resolvedCredit: PA: Press Association

She said Sun.: “The applicants could do nothing because I didn’t have money to pay for the house.

“Now I can’t contact them until Sunday – so we are without our things, our clothes, my daughter’s medicines and we had to pay for a hotel.”

Barclays Bank, which has 48 million customers, suffered a “technical problem” on Friday and Saturday, which closed customers from their accounts.

Could not access them applications or withdraw money from ATM cars over a 48 -hour period.

Emily, who has a 19 -year -old disabled The daughter revealed that glitch cost thousands of pounds after being forced to cope for storage, pet care and hotel Bills.

“It was a nightmare,” she said.

Although her account started working again on the weekend, had to borrow money from her sister to cover them Bills – a privilege that he emphasized “not everyone had.”

Barclays most recently commented on this problem by saying that the problem was solved, adding: “We are working on bringing up to date and approaching outstanding problems.

“We are sorry for any interruption and we will make sure that the affected customers are not left out of their pocket. Our call centers are open longer this weekend and we will proactive vulnerable customers.”

But Emily slammed the bank’s customer service, revealing that they offered compensation of only 50 pounds.

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“At least, I expected to cover the costs I had to pay,” she said.

The emotional object on his family was the biggest blow.

“It is already an emotional time that sells the marital house,” said Emily.

“But for my daughter, especially, this was so overwhelming – it is hard to put in words.”

She added: “The most frustrating was their lack of response. To leave a vulnerable family like this – I just can’t understand it. “

A Barclays The spokesman said: “We are very sorry for the impact that our technical problems have had on our client and we understand the suffering and upset that caused it.

“We have reviewed this case and we are in contact with this client and we will update them on a resolution as soon as possible.

“We will make sure that no affected customer is left out of pocket.”

Some customers reported that they were able to withdraw “free cash” as a result of the glitch, with crowds who crowd into ATM cars on Sunday.

People on Social Media They praised that they spent hundreds of kilograms during the interruption – with one saying they managed to get “a new iPhone 16 free”.

But a spokesman for Barclays warned later on Sunday that it was not the case and that any withdrawn funds “will be cut off from the accounts”.

How do I claim compensation after an interruption if they are left out of pocket?

Banks are not required to provide compensation Customers for service interruptions in the same way are telecommunications companies.

However, if you have incurred additional costs directly as a result of a service issue, you may have the right to refund.

For example, if a payment of the invoice fails to pass due to an interruption and you are charged with a delayed payment fee, you should be able to request this money back.

Similarly, if your credit rating is affected or you are penalized with delayed payment fees, as a transaction could not be completed, it is important to keep a record of these incidents.

In general, banks will evaluate requests from case by case, taking into account the individual circumstances.

For example, in Emily’s situation, she has supported significant costs, including payment for a hotel, because the payment for her new house failed to process, the delay of her movement.

While her bank can consider the request for compensation, the final decision returns to them.

To file an official complaint, you will need to contact your bank and provide a detailed registration of all cases where you have faced costs, taxes or additional fees as a direct result of the service disturbance.

This could include photocopies of banking situations that have missed payments, receipts, invoices or other evidence of the expenses incurred.

For more specific guidance, you can visit your bank’s complaint page.

For example, Barclays customers can find details at Barclays.co.uk/complaints.

If you are not dissatisfied with the compensation offered, as in the case of Emily in which Barclays offered only 50 pounds – an amount unlikely to cover the costs incurred – you have the option to climb your complaint.

This may involve Du -you -the case at the Financial Ombudsman Servicethat offers an impartial review of disputes between clients and financial institutions.

FOS can usually be involved 15 days after you have lifted the concerns with the bank.

For IT system interruptions at a bank, FOS says that compensation depends on your situation and if you have lost as a result.

But if you think your bank has done something wrong and has treated you unfairly, the former may ask to put things on your behalf.

This could include the bank to pay for compensation:

  • Make sure -you don’t get out of your pocket
  • Recognizes inconveniences and problems you went through

Can also tell the bank to take tread To make sure you have not lost any other way – for example, telling them to correct your credit file.

To launch a complaint with FOS, visit Financial-Mbudsman.org.uk/consumers/How-to-complain.